![]() In Virginia, you can also get an E-ZPass® by calling 87 or visit your nearest E-ZPass® Service Center. You have your pick of retail locations where you can get an E-ZPass®. Visit the E-ZPass® Virginia and E-ZPass® Maryland websites to learn more about how to travel with E-ZPass® in each state. Want to know more about using E-ZPass® Flex? Visit our FAQs page. The E-ZPass® Flex lets you switch between toll-paying and HOV modes based on how many people are riding in your car. If you plan to drive with 3 or more people in your car, choose E-ZPass® Flex for a toll-free travel option. Tolled facilities in Hampton Roads also don't have electronic signs that alert drivers to an E-ZPass problem.Are you a standard E-ZPass® or an E-ZPass® Flex kind of driver? The standard E-ZPass® is a good choice for drivers who don’t have the need for an HOV traveling mode. Those inactive transponders, which cost the state $7 for the standard and $17 for the Flex HOV model, could be refurbished cheaper for new customers, the state says. Typically, VDOT notifies between 7,000 and 8,000 account holders a month by email or mail that their accounts have shown no activity in the past 12 months.Īt least two affected customers said they could not find any email or account communication about their suspensions, though others say they have been notified. More than 862,000 E-ZPass accounts were set up in Virginia in 2014, a number that has surely grown with more toll facilities in the state. Now that standard Video Toll rates have resumed and all-electronic. Transponders are free, there’s no monthly fee for Maryland addresses, and sign-up is available 24/7 at. If an inactive account that still has funds is closed, the amount will be refunded by check or credited back to an account. The Maryland Transportation Authority (MDTA) encourages all motorists to join the nearly 1.4 million drivers who pay the lowest tolls with E-ZPass Maryland. "We are required to monitor and actively manage account activity, as inactive accounts continue to require resources that could drive up costs for users." ![]() "We're always looking for ways to streamline services and years ago noted the rising number of inactive accounts due to regular customer turnover from moving or changing commutes," VDOT and E-ZPass spokesperson Lindsay LeGrand said. Many other states, including Pennsylvania, say they can terminate an account at any time but won't cancel or suspend one unless there is a negative balance.Īll states say they could suspend an account for nonpayment or for violating the user agreement. North Carolina deducts $1 a month after a year of inactivity. The E-ZPass On-the-Go kit costs 35 and contains an E-ZPass transponder pre-loaded with 15 that can be used immediately on toll roads in Virginia. Ohio deducts 75 cents a month for inactive accounts. Maryland says it can close an account at any time, including for inactivity, but doesn't list a time period. New Hampshire is the only other state to deactivate an account for inactivity – it contacts drivers after a year of no tolls and deactivates after 18 months if it doesn't hear from the pass holder. ![]() Education efforts haven't always gone smoothly and have left many confused. They can be used in any state and in any toll facility, such as Elizabeth River Crossing's Midtown Tunnel or VDOT's I-64 HOT lanes, to pay a charge.Įlectronic tolling started in Virginia in 1996 as a pay option in addition to cash, but in recent years, many facilities have gone to electronic tolling only. E-ZPasses are the small transponders attached to your windshield that are sold by the Virginia Department of Transportation.
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